Refund policy
We want you to be happy with your order. If something is not right, contact us at support@theweirdstore.shop with your order number and we will help.
Returns
You may request a return within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
Do not send an item back before contacting us. Returns sent without a return authorisation cannot be processed, because our items ship from several different fulfilment locations and the correct return address depends on the item.
How to start a return
- Email support@theweirdstore.shop with your order number and what you would like to return.
- We will reply with the return address and instructions.
- Send the item back and keep your tracking number.
Who pays return shipping
If the item is faulty, damaged, or not what you ordered, we pay the return shipping and refund you in full, including the original delivery cost.
If you have simply changed your mind, the return shipping cost is yours.
Damaged, faulty or incorrect items
Contact us within 14 days of delivery and include photographs of the item and the packaging. In most cases we will send a replacement or refund you in full without asking you to return the item.
Refunds
Once your return arrives and has been checked, we will refund the original payment method within 10 business days. Your bank or card issuer may take additional time to show the refund.
If more than 15 business days have passed since we confirmed your refund and you still have not received it, please contact us.
Cancellations
If your order has not yet been dispatched, we can cancel it and refund you in full. Contact us as soon as possible — orders are often sent to our suppliers within a few hours.
Items we cannot accept back
For hygiene reasons we cannot accept returns of earrings or any item that is worn in or on the ear, unless it arrived faulty or damaged.
Contact
The Weird Store — support@theweirdstore.shop